Patient Help Resources

How To Set Up Patient Portal

Please click the drop-down menus below to access step-by-step video tutorials that walk you through the process of setting up your Patient Portal on both desktop and mobile!

How To Reset Patient Portal Password

Please click the drop-down menus below to access step-by-step video tutorials that walk you through the process of re-setting your Patient Portal password on both desktop and mobile!

Whether it’s your first time or you just need a refresher, follow the steps below to ensure a smooth and successful TeleND experience with your care team.

Check Your Email

You should have received an email invitation your appointment. Your care team will “see” you via Microsoft Teams.

Microsoft Teams: (In-Browser)
  1. You will receive an email containing an invite to join your televisit. To join
    your televisit, open the email, and click the purple “Click here to join the
    meeting” link
  2. When prompted it is recommended to click Continue on this browser
  3. Next click allow to allow audio/video 
  4. Type your name and click “Join now” to join the televisit
  5. Please wait until someone grants you access to the televisit

Download PDF instructions for a Supervised Student Shift TeleND

Arrive Early

“Arrive early” by logging in to your Patient Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.

Join TeleND Visit

Click Join TeleVisit in your patient dashboard (or email reminder).

Fill Out Info

Fill out any patient questionnaires and provide requested personal information.

Click “Proceed”

Click Proceed to check your computer’s speed and ability to support a TeleND visit. If your computer does not have a webcam (most do), you will need to attach one.

Start TeleND Visit

Click Start TeleVisit to enter the virtual waiting room.

Your Appointment Is Underway!

Your physician will begin the face-to-face TeleND visit and disconnect when your visit ends.